Processes
What repeatable work exists?
Organization overview
Northstar Service Collective
An operating model is the connected picture of how work gets done: what work exists, who owns it, what supports it, and what it affects.
The connected picture
The organization is more than its Process documents
Lotura keeps the work and its surrounding context together so you can understand responsibility, resilience, and change.
Roles and people
Who remains accountable, and who fills that responsibility now?
Systems
What technology and records support the work?
Exceptions
What legitimate alternate paths preserve how work really happens?
Dependencies
What does each Process rely on or affect?
Recommended first Process
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Follow this ProcessWhat you will see
- Why this work exists
- Which Role owns it—and who fills that Role now
- What supports the work and what it affects next
- How exceptions preserve legitimate alternate paths